Shipping
Where do you ship? We ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses or freight forwarders. See our Shipping Policy.
How much is shipping? Standard shipping is free on every order, with no minimum.
How long does delivery take? Orders are processed within 1–3 business days (Monday to Friday) and transit takes 7–12 business days, so the total delivery time is 8–15 business days from the day you order. Orders placed after 5:00 PM (EST) are processed the next business day. You receive tracking by email when the order ships.
Where do orders ship from? Our products are shipped by our logistics partners from their warehouses, some of which are overseas. That is why delivery takes 7–12 business days in transit.
Can I track my order? Yes — use the Track Your Order page with your order number, or the link in your shipping email. Tracking activates 24–48 hours after the shipping confirmation.
My order arrived in more than one package. Items in one order can ship from different warehouses on different days. Each package has its own tracking number.
Returns and refunds
What is your return policy? You can request a return within 30 days of delivery for unused, uninstalled items in original condition. Full details in our Refund Policy.
What if my item arrives damaged or is defective? Email us within 48 hours of delivery with photos of the item and packaging. We will send a replacement or a full refund, and you will not pay for the return.
Who pays for return shipping? If the item is damaged, defective or wrong, we do. If you changed your mind, return shipping is at your cost. We do not charge a restocking fee.
Where do I send a return? To our returns facility — the address is included in your Return Authorization email. Please do not ship anything back before you receive it.
How long does a refund take? It takes 7 business days for us to process the refund after we receive and inspect the item. Your bank may need additional time to post it.
Can I exchange an item? Yes — contact us to return the original, then place a new order for the replacement.
Can I cancel my order? Yes, free of charge, as long as it has not shipped. Email us as soon as possible with your order number.
Products
What bulbs do your lamps use? Each listing states the bulb base (most use standard E26, some use E12 or built-in LED), the maximum wattage and whether a bulb is included. All corded products are rated for U.S. 110–120V outlets.
Do wall lights need an electrician? Only hardwired models. Plug-in and battery-operated wall lights install in minutes with screws or adhesive — the listing says which type it is.
Are your products dimmable? Where a product is dimmable, it is stated in the specifications. Dimmable LED products need a compatible LED dimmer switch.
Will the color look like the photos? We photograph products as accurately as we can, but screens differ and natural materials vary. Specifications list the finish and material for each item.
Payment
Which payment methods do you accept? American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay and Visa. See our Payment Policy.
Are prices in USD? Do you add tax? All prices are in U.S. dollars. The price at checkout is the final amount — we do not add sales tax or other fees.
Is my payment secure? Yes. All payments, including PayPal, are processed through Shopify Payments with full encryption; we never see or store your full card number.
Contact
How can I reach you? Email support@bisadora.com or call +1 (618) 297-3505, Monday–Friday, 9:00 AM – 6:00 PM (EST). We respond within one business day. You can also use the form on our Contact page.
Contact Information
Store name: Bisadora
Operated by: Northwood Interiors LLC
Address: 33 N Gould St, Sheridan, WY 82801, United States
Email: support@bisadora.com
Phone: +1 (618) 297-3505
Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
We respond within one business day.