Refund policy

Last updated: October 10, 2026

We accept returns! At Bisadora we want every purchase to feel right. If something isn't working for you, this policy explains how returns, exchanges and refunds work.

Order fulfillment and return location

Bisadora is operated by Northwood Interiors LLC, a Wyoming company. Our products are fulfilled and shipped through our logistics partners and their warehouses. Because of this, approved returns are sent to our returns facility rather than to our business address. The exact return address is confirmed in your Return Authorization email. Please do not send a return before you receive it, as unauthorized returns cannot be processed.

30-day return window

You may request a return within 30 days of the day your order is delivered. To be eligible, the item must be unused, uninstalled and in its original condition, returned in its original packaging where possible, with your order number. Lighting products must not have been hardwired or modified. Returns requested after 30 days are not eligible.

How to start a return

Email support@bisadora.com with your order number and the reason for the return. We respond within one business day. If the return is approved, you will receive a Return Authorization with the return address and instructions. The item must be shipped back within 7 days of approval, using a tracked service.

Return shipping costs

If you received a defective item, an item damaged in transit or the wrong product, contact us within 48 hours of delivery with photos. After review we will send a replacement or refund you in full, and you will not pay for the return. If you changed your mind or ordered the wrong item, the cost of return shipping is the customer's responsibility. We do not charge a restocking fee.

Refund processing

Once the returned item has been received and inspected, we will email you a confirmation. It takes 7 business days for us to process the refund to your original payment method. Your bank or card issuer may need additional time to post the amount to your account.

Exchanges

If you would like a different color, size or model, contact us and we will approve the return of the original item; you can then place a new order for the replacement. Exchanges follow the same eligibility rules as returns.

Order cancellations

Orders can be cancelled free of charge at any time before they ship. Email support@bisadora.com as soon as possible with your order number. Once an order has shipped, it can be returned under the terms above after delivery.

Non-returnable items

Gift cards, items marked as final sale, and items that have been installed, assembled, modified or damaged after delivery cannot be returned.

Consumer rights

Nothing in this policy limits the rights you have under applicable U.S. federal and state consumer protection law.

Contact Information

Store name: Bisadora
Operated by: Northwood Interiors LLC
Address: 33 N Gould St, Sheridan, WY 82801, United States
Email: support@bisadora.com
Phone: +1 (618) 297-3505
Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
We respond within one business day.