Shipping policy

Last updated: October 10, 2026

Bisadora offers free standard shipping on every order within the United States. There is no minimum order value. For any shipping question, contact us at support@bisadora.com.

Shipping coverage

This policy applies to orders shipped to addresses in all 50 U.S. states. We do not currently ship to P.O. boxes, APO/FPO addresses, freight forwarders or destinations outside the United States. Please provide a complete street address and a phone number at checkout so the carrier can reach you if needed.

Order fulfillment

Bisadora is operated by Northwood Interiors LLC, a Wyoming company. Our products are fulfilled and shipped through our logistics partners and their warehouses, some of which are located outside the United States. This is why the shipping origin may differ from our business address and why transit takes 7–12 business days.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 5:00 PM (EST) are processed the following business day. Once your order ships, you will receive a confirmation email with a tracking number.

Transit time and total delivery time

Standard shipping transit time is 7–12 business days (Monday to Friday). Including processing, the estimated total delivery time is 8–15 business days from the day you place your order. Final delivery is handled by carriers such as USPS, UPS and FedEx, depending on your location and the size of the item.

Shipping cost

Standard shipping is free on all orders. We do not currently offer expedited shipping options.

Tracking your order

Tracking information is emailed to you when your order ships and can be checked at any time on our Track Your Order page. Tracking updates may take 24–48 hours to appear after the shipping label is created. If an order contains several items, they may ship in separate packages on different days; each package has its own tracking number.

Delays

Delivery times are estimates. Weather, carrier delays, customs processing or high order volumes can occasionally add a few days. If your order has not arrived within 8–15 business days, contact us at support@bisadora.com and we will check the shipment with the carrier and update you.

Lost, damaged or missing items

If a package is confirmed lost in transit, we will send a replacement or issue a full refund. If your order arrives damaged or an item is missing, email us within 48 hours of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you. Please keep the original packaging until the case is resolved. Returns and refunds are described in our Refund Policy.

Incorrect address or refused delivery

If an order is returned to our logistics partner because the address provided at checkout was incomplete or incorrect, or because delivery was refused, we will contact you to arrange redelivery. The cost of reshipping in these cases may be charged to the customer.

Contact Information

Store name: Bisadora
Operated by: Northwood Interiors LLC
Address: 33 N Gould St, Sheridan, WY 82801, United States
Email: support@bisadora.com
Phone: +1 (618) 297-3505
Customer service hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
We respond within one business day.